Shipping Policy
What courier company do you use?
Zvet Jewellery partners with DHL for international orders to offer consistently reliable deliveries. Orders are usually shipped within 5 business days and delivered within 5-10 business days of shipping date. Orders are fulfilled Mondays to Fridays during the business hours of 9am to 5pm. Once your order has left us and is with DHL, we will send you your tracking (shipment waybill) number which is found in your email.
Delivery Prices
As every order is unique, shipping costs vary depending on the final destination. Prices displayed on the website are exclusive of shipping, tax and duties. All shipments are sent using DHL for international orders depending on your location and are delivered within 5-10 days of the shipment date.
For pre-order items, you will be notified via email when your order is ready to be shipped.
For Rwandan orders, the delivery is done by our local motorbike drivers and the shipping is free in Kigali.
Can I track my shipment?
It’s easy to track your order, once it’s order has been dispatched for delivery, you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the status of your shipment via the DHL portal. If you have any queries on your order and its progress, simply email us at customercare@zvetjewelry.com and we can look into it for you.
Customs and Duties
Taxes and duties are calculated according to your shipping destination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. The prices of the items on our site exclude duty and shipping charges. For all shipping destinations, duty if applicable, is clearly itemized in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the ‘Pre-pay your duty and tax’ box at checkout. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery. If you decide to opt out, DHL will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by ZVET jewellery to you.
